Terms of Service
Last updated: November 4, 2026 These Terms of Service (“Agreement”) constitute a legally binding agreement between Foalk, Inc. (“Qumo”, “we”, “us”, or “our”) and the individual or legal entity accessing or using Qumo Deploy (“Customer”, “you”, or “your”). By registering an account, utilizing the Qumo Web Console (console.qumo-deploy.com), connecting to the REST APIs (api.qumo-deploy.com), or running a relay with the qumod CLI, you agree to be bound by this Agreement.
1. Services & Organization Provisioning
1.1 Scope of Service
Qumo Deploy provides a control plane for organizations, projects and the signing keys relays verify, and a low-latency relay network for real-time media over Media over QUIC and WebTransport.1.2 Account & Organization Security
You are responsible for safeguarding your credentials: personal access tokens and Identity tokens (qumo_pat_...), and the private signing keys your application uses to issue relay credentials. Any operation performed with your credentials is deemed your authorized action. You must immediately notify Qumo of any unauthorized access or compromised credentials.
1.3 Self-Service Limits
Each user may own up to three (3) organizations. Additional organizations are provisioned by Qumo on request or under an Enterprise agreement.2. Acceptable Use Policy
You agree not to use the Service to:- Violate any applicable local, national, or international laws or regulations.
- Transmit unlawful, abusive, defamatory, infringing, or harmful media streams.
- Conduct distributed denial of service (DDoS) attacks, port scanning, network crawling, or unauthorized penetration testing against Qumo or third-party infrastructure.
- Attempt to circumvent usage metering, plan restrictions, or API rate limiting mechanisms.
- Resell, white-label, or sublicense the control plane without prior written consent from Qumo.
3. Plans, Fees & Billing
3.1 Plans
The plans and their rates are described on our pricing page. The Free plan does not include the managed relay network. Pay as you go has no monthly fee and no minimum charge. Enterprise is provided under a separately agreed contract and invoiced as that contract sets out.3.2 Usage Billing
Egress from the managed relay network (data the relays deliver to subscribers) is metered and billed per gigabyte at the rates, and after any free allowance, published on the pricing page; ingress is metered but not billed. Usage is billed monthly in arrears: after each monthly billing period ends, the usage for that period is charged to the payment method on file. A payment method is collected when you subscribe; nothing is charged at that time. All payments are processed securely via Stripe.3.3 Taxes & Invoicing
All fees are exclusive of applicable taxes, such as Japanese consumption tax, sales tax, VAT, or withholding taxes. Applicable tax is calculated from your billing address and added to each invoice. Unpaid balances past thirty (30) days may result in suspension of the managed relay network for your organization and revocation of its signing keys.3.4 Cancellation & Refunds
You may cancel at any time from the console. Cancellation takes effect at the end of the current billing period, and usage until then is invoiced at that time. Fees for usage already delivered are non-refundable. Any amount charged in error is refunded to the card used for the payment.4. Intellectual Property & Data Ownership
- Customer Content: You retain full ownership and intellectual property rights in and to all media streams, payloads, and application data transmitted across the relay network. Qumo does not claim ownership or license rights over customer audio/video packets.
- Qumo Technology: Qumo retains all rights, title, and interest in and to the control plane software, CLI binaries, SDK libraries, algorithms, trademarks, and documentation.
5. Service Level & Warranties
- “As-Is” Provisioning: Except as expressly set forth in an Enterprise Service Level Agreement (SLA), the Service is provided on an “AS IS” and “AS AVAILABLE” basis.
- Relay Performance: Network latency and edge routing depend on geographical proximity, public internet congestion, and third-party ISP routing. While Qumo optimizes routing topologies, we do not guarantee packet delivery guarantees on non-enterprise tiers.