Support & Community

Whether you are evaluating Media over QUIC (MoQ) architecture or debugging a production edge relay cluster, our engineering team and community are here to help.

Community & Bug Reporting

GitHub Community & Issues

Report bugs, suggest platform features, and track open issues on our public community repository.

Architecture Discussions

Join architecture discussions and review Architectural Decision Records (ADRs).

Support Channels by Plan

Channel	Free	Pro	Team	Enterprise
Public Community Forum	✅	✅	✅	✅
Email Support	Best effort	24-hour response	8-hour response	1-hour critical SLA
Dedicated Slack / Discord	❌	❌	✅	✅
Custom Relay Topologies	❌	❌	❌	✅
Assigned Solutions Architect	❌	❌	❌	✅

Contacting Support

General Technical Support: [email protected]
Billing & Account Upgrades: [email protected]
Security & Vulnerability Disclosures: [email protected]
Compliance & Legal (DPA / SOC2): [email protected]

​Support & Community

​Community & Bug Reporting